This is one of those things that you won’t believe until you see the results for yourself. I mean, developed around 1995, VoIP is a relatively new technology. Initially, it only focused on long distance and international calls, but it just took it two decades to revolutionize business communications worldwide. In fact, according to data shared by Statista, United States is the leading country when it comes to VoIP subscribers (34.21 million registered users), and Japan ranked second with 30.99 million.
VoIP is a solid communication solution in the business world. But, why? How can VoIP help you in any way? Cost savings is one of the main benefits that come to mind. In fact, reducing my phone bill in half is what encouraged me to switch to VoIP. If you want to know more about this, click here to visit my VoIP phone system’s provider. Those guys have over 40 years of experience in the telecom industry and they provide high-quality customer service.
Now, before calling anyone or making any purchases, answer this question: How can you make sure VoIP is the right technology for your business? Even if you have a small doubt about it, you have to learn about the capabilities VoIP has to offer. Besides the key benefits mentioned above, learn how VoIP can boost your business productivity today:
VoIP enables worker mobility
You can access your VoIP phone system from anywhere in the world, as long as you have access to a broadband internet connection. This allows you to hire remote workers with the specific set of skills you are looking for; which can also help your reduce business costs. And since hundreds of companies are on the lookout for ways to support remote access, VoIP is a great option with mobile capabilities such as softphones. With VoIP softphones, international calls are beyond inexpensive.
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Enhanced customer support adds value to your business
No client enjoys waiting for a customer service representative. If clients are not satisfied with the customer service you provide, they will rather do business with your competitors. Availability is probably one of the most important requirements in customer care. In fact, according to a Customer 2020 Report, over the next five years customer experience will overtake price and products as the key brand differentiation. Customers will expect companies to identify their particular needs and personalize their experience.
Thanks to VoIP, you are able to help customers quickly and easily even when you are away from your office. Call forwarding feature enables you to provide 24/7 support, which is highly convenient to your customers. Returning calls is not as expensive as it used to be. Additionally, the voicemail to email feature allows you to receive a transcribed message to your email, which improves responsiveness. Best of all, you will never leave a call unanswered again!
Cutting-edge VoIP technology can increase your business mobility and improve customer support. The benefits mentioned above are some of the advantages of migrating to VoIP. Can VoIP meet your business needs? Before you leave, please share your comments below.